About the client

Greythorn Logistics is a large UK based logistics company and a key delivery partner for Amazon and Evri. With more than 1,000 full time contractors and a fleet of over 500 vehicles, they operate high volume delivery services across the country, managing complex operational, regulatory and financial responsibilities every day.

The challenge

Before working with Nyble, Greythorn Logistics were running their entire business through spreadsheets and manual processes. Every essential workflow, from onboarding new contractors to scheduling delivery routes, relied on fragmented tools and heavy administrative effort.

Their team handled constant onboarding and offboarding, weekly contractor payments, fleet management, fines and parking charges, MOT and service schedules, driver training, safety compliance, licence checks and rapidly changing client rate structures. Much of the daily communication with drivers took place through WhatsApp, creating further inconsistencies and operational risk.

One of the most significant bottlenecks was the daily driver debrief process. Each contractor submitted a paper based report detailing mileage, start and finish times, packages delivered and packages failed. With more than 1,000 contractors, this created a huge strain on the admin team and made accurate reporting almost impossible.

The company had reached a point where they could not grow or scale. The volume of manual work consumed capacity and prevented leadership from focusing on development or expansion.

Greythorn needed a reliable, centralised platform that could streamline operations, eliminate administrative bottlenecks and give them the structure required to scale sustainably.

The solution

Nyble designed and delivered a bespoke, web based back office system that replaced every spreadsheet and manual process with a single, integrated platform built around Greythorn’s exact workflows.

The solution manages the full lifecycle of their workforce and fleet, including:

• Contractor onboarding and compliance
• Driver training and regulatory checks
• Fleet allocation, MOT schedules and service management
• Route scheduling and rota planning
• Automated pay and invoicing workflows
• Real time rate management aligned to client requirements
• Digital daily debrief submissions
• Centralised communication and documentation

Every feature was designed around the operational realities of a high volume logistics business, giving the team complete control and visibility across people, vehicles, schedules and performance.

The Impact

The new platform transformed Greythorn’s operations. Within months of launch, the organisation saw an 80 percent reduction in administrative time, enabling teams to focus on growth rather than constant firefighting.

With their processes streamlined and their operations centralised, Greythorn successfully launched two new service lines, something that had been impossible under their previous way of working. The business achieved a full return on investment within six months, driven by efficiency gains, time savings and improved accuracy across all workflows.

The team now operates with clarity, control and confidence, supported by a platform built specifically for their needs.

Client quote

“Going in to the process, there were plenty of unknowns, but choosing Nyble as our development partner was the best decision we could have made. Their technical expertise is a given, but it is everything else that sets them apart. The attention to detail, the speed, the communication, the ideas. Working with them completely redefines your expectations of a partner.”

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